Return & Refund Policy

Please read this before ordering so expectations are clear on both sides.

Eligibility

Items must be unused, unwashed and returned with original packaging and tags intact. Damage or a wrong item received is always our responsibility to resolve.

Custom-stitched, made-to-order and altered items cannot be returned. Raise any return request as soon as your parcel arrives, and share unboxing photographs so we can resolve it quickly.

Raising a request

Message us on WhatsApp or call with your order details and photographs of the item within the return window. We will confirm next steps in writing.

Refunds

Approved refunds are sent back to the payment method you used, or by bank transfer where that is not possible. If the item reached you damaged or we sent the wrong product, we cover the return shipping; for other approved returns the return courier cost is yours. We confirm the refund timeline in writing when we approve the request.

Exchanges

Size exchanges depend on availability of the same design. If the size you need is unavailable, we will discuss a replacement or refund.